2022 Customer Care Representative - Local Healthcare Account (Rolling Intake)

About San Miguel Corporation

San Miguel Corporation started in 1890 initially as La Fábrica de Cerveza de San Miguel. The company became the first brewery in Southeast Asia, eventually expanding overseas by 1914.

More than 100 years later, San Miguel Corporation evolved into a diversified conglomerate with more than 20 subsidiaries. These subsidiary companies engage in several businesses:

• Banking
• Food and beverage
• Fuel and oil
• Infrastructure
• Packaging
• Power and Energy
• Stock transfer service

Your role

To provide full outsourced customer support services for both existing and potential customers in the following areas:

• To deliver voice-based/non-voice-based customer service to customers/prospective customers of the client
• To execute inbound and outbound services in accordance with the prescribed policies and procedures
• To execute tasks in the possible splits to be assigned
• To provide a single point of contact for hospital clients and vendors
• To maximize available manpower and other resources
• To standardize the service level provision
• Takes calls from existing/prospective customers of the client company
• Addresses existing/prospective customers’ queries and product-related concerns
• Executes general inquiries, follow-ups, scheduling, and other hospital-related services with the agreed service level targets
• Meets productivity, quality, and efficiency goals
• Dutifully execute tasks during the specified work schedule
• Perform other analogous tasks related to the program/account

Compensation & benefits

• Paid Sick Leave
• Paid Holidays / Vacation
• Life Insurance/Disability
• Education/Training/Tuition/Certification Reimbursement
• Cell Phone
• Casual Dress/Atmosphere
• Company Car / Automobile

Work-life balance

Successful candidates will thrive at San Miguel Corporation if they can navigate the intricacies of a steep workplace hierarchy. The conglomerate remains a good choice for starting a career because of two key reasons: job security and growth opportunities.

Company culture

Fresh grads can expect a healthy work-life balance when they join San Miguel Corporation. It seems achievable partly because of a routine schedule. Most employees work during regular business hours from Monday to Friday.

Employees also wear uniforms that are provided by the company. In other words, young new hires don’t have to spend a lot on business attire.

The biggest challenge for fresh grads, however, would be intense competition to climb the corporate ladder. Some employees have worked for over 20 years at San Miguel Corporation, and their journey toward a promotion wasn’t easy.

Many insiders still agree that the company is a great place to start a career. While a large workforce implies stiff competition, it also symbolizes the strength of an established conglomerate.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Fresh grads should anticipate a rather drawn-out hiring process at San Miguel Corporation which it may take several weeks. On average, the company may finish the recruitment stages within 23 days.

The general selection rounds involve five stages:

1. Online application
2. Aptitude/written test
3. Initial interview
4. Technical interview
5. A background check (eg drug test)

Source/s:

• sanmiguel.com.ph
• glassdoor.com
• ph.prosple.com