Manila Electric Company (Meralco)
Quality Assurance Staff (Start ASAP)
Pasig City
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 10,000 - 27,750 / Year
- Prosple salary estimate
- Apply by 20 Aug 2023
- Start date ASAP
About Meralco
Meralco is the largest private-sector electric distribution utility company in the Philippines covering 36 cities and 75 municipalities. Its franchise area of over 9,685 km2 is just 3% of the total land area of the Philippines but accounts for 55% of the country’s electricity output.
Your responsibilities
- Conducts regular visits to Meralco Business Center to perform an audit on customer interactions between the Customer Care Representative and the customer based on the prescribed checklist and agreed-on methodology and sampling approaches
- Examines the corresponding case records in Meralco’s CRM system (Customer Experience Engine) based on the audit parameters on proper case documentation and customer interaction
- Processes the findings from the field (customer interaction results) and the case documentation in CXE through a consolidated quality management report submitted daily to the QA Supervisor
- Ensures product quality through accurate documentation of observations and non-conformances throughout the customer interaction review
- Prepares audit operational reports required on a daily, weekly, monthly, quarterly, and annual basis
Training & development
Meralco is committed to the development and welfare of its employees. Training programs and other developmental interventions are implemented to enable employees to acquire the technical and leadership competencies to effectively perform their jobs for their professional growth.
Compensation & benefits
On top of legislated benefits, Meralco implements several benefits policies for its qualified employees such as educational loans, housing equity assistance loans, and cash assistance for death or disasters, among others. The Prosple salary estimate is Php 10,000 to 27,750.
Career progression
Meralco fosters the advancement of its people. It is therefore the policy of the company to recognize and reward employees who contribute to the achievement of organizational goals while continuously enhancing their competencies and performance on the job. In addition to merit increases granted to employees with good performance ratings, an employee may also be considered for in-job progression by his/her supervisor given a consistent demonstration of higher-level competencies.
Work-life balance
They promote work-life balance through a wide array of employee engagement activities.
- Integrated Wellness Programs for the Mind, Body, and Spirit to keep employees happy, healthy, and bright such as Yoga, Zumba, Aero Boxing, CrossFit, Muay Thai, Sports Clinics, and Tournaments.
- Meralco Fitness Center facilities (Sports Facilities), Meralco Theatre, Meralco Museum, Meralco Hospital, Chapel, Zen Room, Game Room, Orange Lane
Company culture
Meralco is more than a power distribution company. It is home to those who share their passion for innovation, dynamism, and the development of one’s self and well-being. And they believe in the values of customer service, performance, accountability, integrity, and teamwork.
About you
- Graduate of any 4-year course
- Proficient in Filipino and English Language
- Has experience in a Customer-Facing organization
- Experience in Field Auditing Activities is an advantage
- Preferably resides near the assigned business areas (posting is open in various locations)
- Fresh graduates are welcome to apply
How to apply
To apply for this position, click the "Apply on employer site" button on this page.
Source/s:
- meralco.com.ph
- youtube.com
- glassdoor.com
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
- Diploma or higher
Reviews
Good.
In my role as an intern at Meralco, my primary responsibilities include compiling and updating data related to various equipment used within the company. This involves converting databases into KML files for use in Google Earth, which helps in visualizing and managing our equipment locations. On a day-to-day basis, I work on tasks such as creating heatmaps for access point design, updating and managing databases of different equipment, and assisting in various administrative and technical tasks as needed. I am also involved in data analysis and visualization, which supports the team in making informed decisions. Additionally, I participate in site visits to observe how the network is distributed to homes and other infrastructure. These visits provide me with hands-on learning opportunities and a deeper understanding of how network distribution operates in real-world scenarios. My role allows me to apply my technical skills in real-world scenarios and contribute to meaningful projects that support Meralco’s operations. It also provides me with valuable experience in data management, network planning, and field observations, which enhances my professional growth and prepares me for future career opportunities.
As an intern, I was exposed to various activities.
About the employer
Manila Electric Company (Meralco)
4.7
1,000 - 50,000 employees
Energy & Utilities
Meralco is an electric distribution utility company in the PH, and home to a dynamic talent community who are passionate in #BuildingABrilliantFuture
Pros and cons of working at Manila Electric Company (Meralco)
Pros
The people are very welcoming and kind, but take their job seriously and remain professional.
Great mentors/supervisors and value-adding projects.
Working at Meralco gave me the opportunity to broaden my horizons...learning about topics outside my field of study.
Even if I was an intern, they definitely treat me as a colleague and guide me with my workloads.
The culture within the learning and development department is one where everyone is familiar and close to one another.
Cons
There are some days where I don't have anything to do.
As an intern, the pay was a bit low considering the commute expenses.
Some tasks at the business center can be routine or repetitive.
The worst thing working at Meralco is the location... Every day going there was a struggle because of traffic.
Lack of more regular employment opportunities.