ING Hubs Philippines
International Mobility Advisor (Rolling Intake)
Taguig City
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 17,000 - 26,000 / Year
- Prosple salary estimate
- 1 vacancy
- Start date Ongoing
About ING
ING Hubs Manila is a powerhouse of processing services that is central to the global ING Bank business. We provide services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management, IT and software development, retail banking operations, and so much more.
Your role
- Receiving emails/tickets via Tier 1 Mobility and resolving them if in scope
- Attending to ING employee concerns and raising escalations to Senior Advisor/Circle Lead, if necessary
- Working closely with IM Advisors
- Completing additional tasks delegated by the Circle Lead
- Assisting in the creation of WPI for IM policies and processes
- Owning the resolution of complex queries and concerns of ING employees, ensuring timely, accurate, and value-add responses
- Ensuring contact with local IM SPOCs and HR In-Country process teams to develop and maintain a strong knowledge of country-specific processes
- Creating and managing cases in Service Now including outstanding issues and concerns
- Participating in audit activities, if necessary, to ensure processes meet business controls requirements
- Ensuring compliance in line with ING policies and procedures, especially when dealing with third-party vendors
Training, development & rotations
Leadership is the second pillar of the ING traineeship. They invest a lot of time and effort in developing your leadership skills. You receive intensive coaching from your manager and your talent manager. You can also be appointed a senior manager as your mentor. All ING trainees participate in our global learning events. There, you learn about every aspect of core banking, such as the role of a bank, the bank balance sheet, bank funding, IT processes, and risk management. Needless to say, these events also help you to develop your soft skills such as how to deal with business partners, stakeholder management, and presentation techniques. Each traineeship track also has its own specialized training courses.
Compensation & benefits
- A salary tailored to your qualities and experience
- 13th-month salary
- 8% holiday payment
- Individual Savings contribution (BIS)
- Collective Social Payment (CMU) linked to ING’s social objectives and operating results
- Flexible working hours and working from home (hybrid mode)
- The Mobility Card. You choose the means of transport you use to commute to work each day. Freedom and flexibility in mobility.
- Pension scheme
- Discount on various insurance policies, discount on contribution at more than 2000 sports centers
Career progression
Your development is at the very heart of your ING traineeship. ING invests just as much time and effort in it as you do. During the two-year traineeship program there is a strong focus on your growth from several perspectives:
- Personal: They help you to improve your personal effectiveness, such as time management, presentation skills, teamwork, and leadership skills.
- Professional: you learn the basics of our core business of banking, enhance your knowledge of the financial services sector and develop your skills in areas such as preparing business models and taking part in pitches.
- Organizational: you gain insights into the business and an understanding of the competitive landscape and ING’s strategic priorities.
- Relational: you learn the importance of building a strong network that reaches all of ING’s locations and beyond. They help you become an ambassador for ING and our values.
Work-life balance
ING needs people to think clearly. That can only happen when you are rested, healthy, and enjoying life. In most regions, they offer working arrangements like flexitime, remote working, and part-time working so that you can strike the right balance between your career and your home life.
Company culture
ING culture has always been built about empowering employees in both life and work. This purpose represents conviction in people's potential. They are here to enable people to do things that move them and create a differentiating experience to unleash more of what they can do today, tomorrow, and in the future. They work in an environment where people are trusted to make decisions and every voice gets heard. If you have an idea to make banking better, you’ll be encouraged to make it happen – regardless of your position. The best ideas win, period.
About you
- Mapping, monitoring, and optimizing global HR processes, operations, and services together with Global HR Process owners, Service Center colleagues, and Global HR colleagues. In this role, you ensure that processes remain lean, employee-centric, and compliant
- Initiating Immigration, Relocation, and Tax Services for ING’s International Mobility Program
- Managing foreign locals and facilitating relocation to the hiring/receiving country
- Sending initial communication and consent forms to foreign locals and following up in case the latter has not been signed yet
- Driving operations in the global International Mobility space including co-designing the global International Mobility policies, processes, supporting tools, and governance in close cooperation with Community of Expertise (CoE) partners
- Participating to identify and improve Workday processes for a globally consistent way of working for the International Mobility population. You are also expected to work on the full interfacing between the tooling of the external vendors
- Coordinating with Recruitment and Home/Host People Services for any requirements necessary for the assignment
- Working closely with the other expertise teams and HRBPs and supporting them with international mobility issues in line with the operating model. You ensure that stakeholders are informed and guided in dealing with any process changes. Within the other expert teams, business lines, and countries, you become a trusted advisor who can effectively help to implement the way of working with a shared services center
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
Reviews
My role as a graduate engineer gives me a wide range of things to do in my day-to-day. I have tasks for delivery where I am able to use my coding skills and critical thinking, and I can also choose to do initiative work where I can hone leadership, and creative thinking. My day-to-day varies, there are days that I only do delivery work or initiative work, and some days I can do a little bit of both. I also find it important to note that despite having a wide range of things to do on the daily, I do not work beyond office hours. I just find being able to choose to do different things more stimulating and fitting for my work ethic.
Since I'm a fresh graduate, I don't know much about Pega. As days and months passes, I learn more and apply some logic which I can use during my college days. I manage to finish my task or story in most of the time.
My day-to-day responsibilities are manageable. The people that I work with ensure that I can handle and manage all the tasks that they have assigned to me.
About the employer
ING Hubs Philippines
4.5
1,000 - 50,000 employees
Banking & Financial Services
ING Hubs Philippines started in 2013. Their culture has always been built about empowering our employees in both life and work.
Pros and cons of working at ING Hubs Philippines
Pros
The best thing about working in my company is how we are given abundant opportunities to build individually and as a team in the specific department you are in. The liberty to just "do your thing"
I believe the best thing about working in ING HUBS PH is the opportunities for career growth. They offer a learning platform for us to utilize for upskilling and skill enhancement. Additionally, the management actively listens to their employees regarding their career aspirations. Furthermore, the company also offers extracurricular activities to promote work-life balance for their employees. Lastly, the company has a great working environment with positive values.
The work-life balance is great. People respect your time and you are able to rest whenever you need to. With such a great work environment, we are able to meet our targets while not sacrificing our personal time.
The training is the best thing for me both the instructor-led training and the self-paced training really gave me a lot of knowledge about my field even though I'm a fresh graduate. I have learned so much in the training and it had led me to passing my certification. Another thing would be the culture of the company, since I feel like everyone listens to each other and everyone is helping each other to succeed their goals.
Well-planned program that enables us to accelerate growth. Plenty of opportunities that allows us to work not just with nearby colleagues but also those from other locations of ING. We also had talks with senior management where they shared their experiences and answered our questions.
Cons
The worst thing about working in ING I would consider would be the traffic considering the manila rush hour, but the location negates this considering the public transportation available.
With my role, the major limitation can be the high responsibility of delivering a working application that is crucial to millions of users, which can be quite daunting and stressful. Additionally, the need for continuous growth and professional development to keep up with current technology advancements is demanding. Thus, there’s a need to stay a step ahead.
There are times when requests for installing software required for certain tasks take too much time. While this is understandable from a security and IT risk perspective, it may consume time that can be used for productive work.
The department I work with has a tendency to develop siloed, specialized knowledge, which is not great if you are leaning into leadership positions. Workload can be intense.
It's a personal thing, but as a fresh graduate I would've wanted to experience more in office interactions with my colleagues. We have a hybrid setup where we're only required to go four times in a month, and I think a lot of communication skills, and relationships that I could've learned and gained in this new work from home era may have been lost.